Visits and Appointments

What should I bring to my first visit?

Please assist us by providing the following information at the time of your consultation:

  • Any x-rays taken by a previous dentist, if applicable.
  • A list of medications you are presently taking.
  • If you have dental insurance, bring the necessary completed forms. This will save time and allow us to help you process any claims.

What happens during the first visit?

Your initial appointment usually will consist of an examination and review of your treatment options. Usually, treatment can be done or started the same day as the consultation. However, a complex medical history or treatment plan will require an evaluation and a second appointment to provide treatment on another day.

Can appointments be scheduled on the same day that I call the office?

We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you that day.

Can I drop off my teenager for his/her visit?

All patients under the age of 18 must be accompanied by a parent or guardian.

Medical History and Previous X-Rays

Do you need to know my medical history?

Yes.

Please alert the office if you have a medical condition that may be of concern prior to treatment (i.e., diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are currently taking any medication (i.e., heart medications, aspirin, anticoagulant therapy, etc.).

How do I get my X-Rays from my other doctor transferred to your office?

If your dentist of physician has taken x-rays, you may request that they forward them to our office. If there is not enough time, please pick them up and bring them to our office. If additional X-Rays are necessary, they can be taken at our facility.

Patient Billing

What type of payments do you accept?

For your convenience, we accept Visa, MasterCard, American Express and Care Credit.

Which insurances do you take?

We accept most dental insurances as well as medicaid and medicare plans.

What happens if something goes wrong with my insurance?

Many times, a simple telephone call will clear any misunderstandings. Please remember you are fully responsible for all fees generated by you as the patient, or your minor dependant, regardless of your insurance coverage. We will send you a statement reflecting any deficits, or following reconciliation of your account, within four to six weeks.

When do I pay?

We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered.

What do I do if I have a question about my account?

If you have questions regarding your account, please contact us in Dallas at (214) 398-1234 or in Duncanville at (972) 572-5990. Many times, a simple telephone call will clear any misunderstandings.

What happens if my insurance doesn't cover the entire balance?

Any remaining balance after your insurance has paid is your responsibility.

Can I pay my bill in installments?

We can make arrangements for a monthly payment plan but this must be done prior to the actual procedure.